🙋 What is a backup?

A backup is an image of your database at a given moment.

You can reuse the backup that you perform manually whenever you want unlike daily backups made on the server which are not accessible to you. They can be accessible if you apply for access to our support service and only for exceptional cases.

🙋‍♂️ Why make a backup?

It is recommended to make backups on a regular database so that you can go back in case you need them for:

• an import (by default a backup is done unless you don’t want to)

• an handling error

• other reasons

🙋 How to make a backup?

Open

The Save menu is available in the upper menu only for the administrators and super-administrators accounts. Except for the backups provided when importing a catalog or by using the green Interface button (in the different product types), you will have to make a request to the administrator or the super-administrators of your company.

If your account has more than one company code, you will need to select the company which you need to save from the provided list. If you only have access to one company code, the list is loaded by default.

The Comment field is pre-selected, you can change this value to be more precise regarding the reason for saving (example: Save before changing prices).

Open

To perform the backup, click on the blue Create a new backup button. The backup program will will run and the access to the button will no longer be available during the runtime.

Before and during the launch of the program, make sure that no one from the team is performing modifications on the products base. You will receive a notification as soon as it is completed.

The first table displayed on the visual below shows the whole backups done on the company with the following information:

• The date and time of the backup (or the transfert for those who have access to it)

• Who did the backup?

• The comment registered at the moment of the backup creation

The second table gives you information about backups that have been re-applied (go back) with the following information:

• The date and time of the backward

• Who did it?

• The date of the backup used

• The comment of the backup used

• The status (pending, in progress, finished or in error). In the last case you can send us a support request to the usual address: support@izysolutions.com

🙋‍♂️ How to re-apply (roll back) a backup?

To re-applied a new backup, you need to click on the image showing a countdown in the first table (first column) then wait for the program to end. You will be informed thanks to the notifications system of iWiCatalog.

🙋 What is a transfer?

In case you have access to several company codes you have access to this database transfer module. Its purpose is to transfer the database from one company to another.

🙋‍♂️ How to transfer?

To transfer a database you must first select the company you want to copy in the first suggested list and the company that should receive the new data in the second list.

There are two options in this section. You have the possibility to make a transfer:

1. From the current database

2. From another backup

If you make a transfer From the current database, you must click on the blue Transfer button. Before you click on it, make sure that nobody is handling the products or making exports/imports on both companies.

In case you chose From a backup, you must click on the button representing a countdown (like reapplying a backup).

Again, make sure that nobody is handling the products or making exports/imports on the company you want to overwrite.