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The optician does not enter a prism value: the surcharge will not be included in the order.
The optician enters a prism of 2.25: the Prism < 4 options will apply if it is included or must be entered if it is simply mandatory.
The optician enters a prism of 6.5: the Prism >= 4 options will apply if it is included or must be entered if it is simply mandatory.
My product does not appear in the overview tables
There are several possible reasons why a product may not be in the results in the table:
Spelling error in the search bar
In the table top, the column on which the result is expected is unchecked (remember, searches are only performed on columns with a check mark in the header).
The column containing the result is not present in the table. Think of the right click on the table header to change the display of the columns. https://izysolutions.atlassian.net/wiki/spaces/IE/pages/867500078/Copy+of+IWICATALOG+-+Using+tables+and+search+bar+modified+with+new+functionality
The options is in a deleted state. In this case, remember to disable the Hide deleted products checkbox.
You make filters on families and the product is not related to them.
You make filters on the Groupments and the product is not related to them.
The product does not exist in the catalogue
When importing the catalog, the product did not integrate. Go and see the report in the import logs. /wiki/spaces/IE/pages/896074155
How do I get an Opto11 R18 in the flat version?
Today, iWiCatalog does not export Opto11 catalogs in R18 version. You have to get closer to Eyes-Road which do translations from ebXML to Flat.
What is a public or non-public product ?
In iWiCatalog, the concept of public allows to indicate that the product is available for all opticians using your catalog. Non-public products are generally private label products that have no correspondence with a public version.
The catalog is set up in public or public and Groupment, the product will be present.
The catalogue is set up in Groupment products so any product, public or not, not attributed to the latter will not be present in the catalogue. Only the products attributed to the Groupment will be exported.